Your next opportunity

APA is one of the Asia-Pacific region’s leading gas turbine engine Maintenance, Repair and Overhaul (MRO) organisations, delivering specialist services to both civil and defence aviation customers in Australia and internationally. With more than 30 years of industry experience and authorisation as a service centre for globally recognised manufacturers including GE and Rolls-Royce, APA is committed to airworthiness, safety and service excellence. Our team provides dependable, customer-focused support across a range of engine types, helping customers maintain operational performance with confidence.

As a Customer Support Representative, you will play a key role in evaluating aeronautical products, planning production activities, and preparing quotations for repairs, overhauls, and the supply of new and used components. This position requires strong attention to detail, sound commercial judgement, and the ability to use relevant systems and software to identify cost-effective solutions for customers while supporting the restoration of engines, modules, and components to original specifications.

Working closely with an industry-leading team, you will contribute to the delivery of high-quality outcomes across customer support and operational planning activities. Key responsibilities include:

• Prepare quotations for internal and external customers for exchange items.
• Liaise with internal and external customers to ensure core assets are returned within required timeframes.
• Work with the Operations Manager, Rolls-Royce to coordinate the induction and inspection of returned core assets and determine serviceability and repair requirements.
• Coordinate with the Operations Manager, Rolls-Royce to ensure assets are planned for repair and assembly before being returned to stock.
• Monitor exchange asset stock levels to maintain appropriate inventory availability.
• Partner with the Sales and Marketing team to review and update exchange pricing annually.
• Undertake additional duties and responsibilities as reasonably required by your team leader from time to time.

About your new team

Reporting to the Operations Manager, you will join a dedicated customer support team at APA’s Chapman Place facility. We are seeking an enthusiastic full-time team member to work day shift hours of 7:00 am to 3:30 pm, Monday to Thursday, and 7:00 am to 1:00 pm on Fridays, offering excellent work-life balance with a 2.5-day weekend each week.

Find Your Why at Asia pacific Aerospace

At Asia Pacific Aerospace, our values of People, Customer, Growth and Finance guide the way we work. We are committed to creating a workplace where team members are supported to succeed, communicate openly, honour their commitments, and prioritise safety every day.

The ideal candidate will bring the following experience and capabilities:

• Relevant technical qualifications, such as a Certificate III in Mechanical Engineering or Aircraft Maintenance Engineering.
• Demonstrated experience in an aviation maintenance environment; experience with Rolls-Royce M250 and RR300 gas turbine engines will be highly regarded.
• Strong technical report reading, writing, and analytical skills.
• Demonstrated experience using maintenance management and planning systems such as Pentagon, Wrike, or equivalent platforms.
• Well-developed financial and operational quoting skills.
• High-level communication and computer literacy skills.

What we offer you

• Uniforms, tools, and training provided.
• Genuine career development and progression opportunities.
• A generous internal incentive program.
• The opportunity to work as part of a team with genuine purpose and impact.
• A 2.5-day weekend every week.
• The opportunity to work on major OEM products.

Apply now

If you are looking to build your career in a respected aviation organisation where your contribution will make a genuine impact, we would welcome your application. Join Asia Pacific Aerospace and be part of a team committed to safety, quality, and service excellence.